FAQs
- How long will it take for my order to be ready?
- Approximately 3-4 weeks. If you are working with a tight deadline, let us know ASAP and we’ll do our best to meet your deadline.
- What diameters can I get metal drapery hardware in?
- 5/8”, ½”, ¾”, 1”, 1 ¼”, 1 3/8”, 1 ½” and 2”
- What diameters can I get wood drapery hardware in?
- 1 3/8”, 1 5/8”, 2”, 2 ¼” and 3”
- What finishes are available?
- Any finish you like! You can select from any manufacturers paint or stain color, or provide us with something to match (for example, a piece of fabric, a photo of something, an item), or just describe the finish and we’ll send you a strike-off for approval.
- At what length will my order have to be delivered via courier or freight (vs. UPS)? (this includes packaging)
- What diameter can I get a Traversing Metal Rod in?
- What diameter can I get a Traversing Wood Rod in?
- 1 3/8”, 1 5/8”, 2”, 2 ¼”, 3” (all of our regular wood rod sizes)
- What diameter can I get Traversing Wood Rods with Motorization?
- If I am doing motorized traversing rods, what do I send to you?
- Only send the tracks. When placing your order, tell us what side you want the motor on. (Do NOT send the motors to us.)
- How do I get an Estimate? Does it cost anything?
- Send an email to Jayne@WindowImagination.com or call us at (978)655-4394, provide us with the details of what you are looking for and we’ll email you a Free Estimate.
- Why does it take a little longer to get an Estimate for Custom Brass or Stainless Steel?
- We manufacture wood and wrought-iron in-house, so we are able to provide pricing immediately. We work with a custom fabricator for brass and stainless steel, so we must contact them to get pricing. As soon as we have pricing, we are able to send you an Estimate.
- Can you curve wood rods?
- Can you curve metal rods?
- Can you make drapery rods for mitered bays?
- Yes – in both wood and metal.
- Do you offer French Returns?
- What is special about Standard Traversing Wood Rods from Window Imagination?
- The tracks are inserted into a channel cut into the BACK of the rods (as opposed to the bottom of the rod), making the tracks virtually disappear. The track is completely hidden behind the rod.
- What types of metal drapery hardware do you carry?
- Our “Standard Line” comes in: Polished Brass, Satin Brass, Polished Chrome, Brushed Nickel, Black Nickel and Ancient Bronze. Available in 1” and 1 3/8” Diameters only.
- Our “Custom Metals” come in (Available in 5/8”, ½”, ¾”, 1”, 1 ¼”, 1 ½” and 2” Diameters):
- Brass (polished, satin/brushed, antiqued)
- Stainless Steel (polished and satin/brushed)
- Wrought-Iron (in endless finishes)
- What else should I know about your Metal Drapery Hardware?
- We offer an array of metal hardware. For truly custom metals (wrought-iron, brass and stainless steel), you can choose from 7 different diameters, several different finishes, which can be made with finials or soft rounded elbows or sharp 90 degree mitered elbows, in custom projections and with custom brackets and flanges.
- For a more price sensitive option we have a Standard Line of Metals in 1” and 1 3/8” diameters in Polished Chrome, Brushed Nickel, Polished and Brushed Brass, Black Nickel and Ancient Bronze.
- If I need to talk through my project to determine the best solution, is there someone I can talk to?
- How do my orders get delivered?
- If you order is under 96” in length, we use UPS. If it is over that length, we can send it via courier, or via a Freight Carrier (for longer distances).
- How long does it take for me to get my order once it has shipped.
- UPS is normally one-day delivery. A courier service can deliver same-day. If you are across the country from us, it can take up to a week to arrive via UPS.
- Can I pay for my order with a credit card?
- Yes and no. If the amount is $500 or more we can process your payment via credit card. If the amount is under $500, please mail us a check made out to Window Imagination, Inc.
- When I am ordering a Rod with an Elbow Return, what length do I give you?
- Please tell us the length of the rod from OUTSIDE the elbow to the OUTSIDE of the other elbow.
- Also provide your drapery return or desired projection (Specify if projection is to back or rod, to middle of rod or to front of rod)
- If I am not a member of the trade, how can I get your hardware?
- Google an Interior Designer, Drapery Workroom or a Window Treatment Store in your local area, call them and ask them to contact us to get a custom quote. They can reach us by calling (978)655-4394 or sending an email to Jayne@windowimagination.com
- Can I buy tracks only from you? Can you custom paint/finish them?
- Do you carry heavy-duty tracks for heavy draperies?
- Yes. We use KS Ball-Bearing Tracks for heavy-duty applications. When requesting your Estimate, please let us know if your project will involve heavy draperies.
- How can I get my rings to slide more smoothly over my rod?
- Spray the rods with silicone spray.
- What measurements do you need for bay windows?
- Please provide us with:
- Wall-to-Wall Measurements (we will take deductions)
- Corner Angles
- Projection
- When requesting an Estimate, what type of information does Window Imagination need from me?
- Please provide us with the following:
- Sidemark
- Material (For example, wood or metal – and what type of metal)
- Diameter of Rod
- Type of rod (For example, smooth round, square, reeded, fluted, etc.)
- Non-traversing or Traversing (If Traversing, specify type of Traversing. For example, Ripplefold, Regular or Ring Traversing.)
- Specific lengths of rods needed (we assume this is your drapery face-width, which would not include the length of the finials – unless you specify that it includes the finials.) For rods with Elbows, provide length from outside elbow to outside elbow.
- Finish (For example, painted, stained, faux finish)
- Finial or Elbow
- Projection (Specify if Projection is to Back, Middle or Front of Rod)
- Rings (or not) –
- Specify how many
- Regular or By-Pass
- If they require a different finish from the rods
- Any other pertinent information (For example, specially shaped rings.)
- Brackets – Count and any special information we should know (For example, ceiling mount vs. wall mount vs. inside mount, regular or by-pass brackets, heavy-duty, 2-piece adjustable, extension, one-piece, special sizing needs, vertical back-plate or horizontal back-plate.)
- Wands – let us know if you require wands. Specify quantity and finish. (We carry white fiberglass wands, which can be finished to match. They come in 30”, 36” and 48”.)
- If doing motorized traversing rods, tell us which side you want to mount the motor.
- For Traversing Rods: Indicate if you want Cord Drawn or Wand Drawn or Hand Drawn
- For Traversing Rods: If Cord Drawn, indicate cord side and what type of stack you want (For example, split draw or stack left of right)
- For Ripplefold: Specify Fullness desired (# of carriers) and Overlap or Butt Master
- Installation Date
- Any special information you’d like to share about your project.
- How do I make my Estimate into an Order?
- Sign the Estimate verifying the accuracy of all information
- Scan your signed estimate and email to Jayne@windowimagination.com
- Either call us with a credit card to make a 50% deposit (if amount is over $500), or mail a check for 50% to: Window Imagination 15 Union Street, Suite 420 Lawrence, MA 01840
- Please tell us your Installation Date
- When is my Final Payment Due?
- Final payment is due when your order is ready to ship. When you order is ready to ship, you will receive a final invoice via email, which will also include delivery/shipping costs.
