FAQs

 

  • How long will it take for my order to be ready?
    • Approximately 3-4 weeks. If you are working with a tight deadline, let us know ASAP and we’ll do our best to meet your deadline. 
  • What diameters can I get metal drapery hardware in?
    • 5/8”, ½”, ¾”, 1”, 1 ¼”, 1 3/8”, 1 ½” and 2” 
  • What diameters can I get wood drapery hardware in?
    • 1 3/8”, 1 5/8”, 2”, 2 ¼” and 3” 
  • What finishes are available?
    • Any finish you like! You can select from any manufacturers paint or stain color, or provide us with something to match (for example, a piece of fabric, a photo of something, an item), or just describe the finish and we’ll send you a strike-off for approval. 
  • At what length will my order have to be delivered via courier or freight (vs. UPS)? (this includes packaging)
    • 96” 
  • What diameter can I get a Traversing Metal Rod in?
    • 1 ½” 
  • What diameter can I get a Traversing Wood Rod in?
    • 1 3/8”, 1 5/8”, 2”, 2 ¼”, 3” (all of our regular wood rod sizes). For Ripplefold Traversing available diameters include: 1 5/8″, 2″, 2 1/4″ and 3″
  • What diameter can I get Traversing Wood Rods with Motorization?
    • 1 5/8”, 2”, 2 ¼” and 3” 
  • If I am doing motorized traversing rods, what do I send to you?
    • Only send the tracks. When placing your order, tell us what side you want the motor on. (Do NOT send the motors to us.) 
  • How do I get an Estimate? Does it cost anything?
    • Send an email to Jayne@WindowImagination.com or call us at (978)655-4394, provide us with the details of what you are looking for and we’ll email you a Free Estimate. 
  • Why does it take a little longer to get an Estimate for Custom Brass or Stainless Steel?
    • We manufacture wood and wrought-iron in-house, so we are able to provide pricing immediately. We work with a custom fabricator for brass and stainless steel, so we must contact them to get pricing. As soon as we have pricing, we are able to send you an Estimate.
  • Can you curve wood rods?
    • Yes 
  • Can you curve metal rods?
    • Yes 
  • Can you make drapery rods for mitered bays?
    • Yes – in both wood and metal. 
  • Do you offer French Returns?
    • Yes 
  • What is special about Standard Traversing Wood Rods from Window Imagination?
    • The tracks are inserted into a channel cut into the BACK of the rods (as opposed to the bottom of the rod), making the tracks virtually disappear. The track is completely hidden behind the rod. 
  • What types of metal drapery hardware do you carry?
    • Our “Standard Line” comes in: Polished Brass, Satin Brass, Polished Chrome, Brushed Nickel, Black Nickel and Ancient Bronze. Available in 1” and 1 3/8” Diameters only.
    • Our “Custom Metals” come in (Available in 5/8”, ½”, ¾”, 1”, 1 ¼”, 1 ½” and 2” Diameters):
      • Brass (polished, satin/brushed, antiqued)
      • Stainless Steel (polished and satin/brushed)
      • Wrought-Iron (in endless finishes) 
  • What else should I know about your Metal Drapery Hardware?
    • We offer an array of metal hardware. For truly custom metals (wrought-iron, brass and stainless steel), you can choose from 7 different diameters, several different finishes, which can be made with finials or soft rounded elbows or sharp 90 degree mitered elbows, in custom projections and with custom brackets and flanges.
    • For a more price sensitive option we have a Standard Line of Metals in 1” and 1 3/8” diameters in Polished Chrome, Brushed Nickel, Polished and Brushed Brass, Black Nickel and Ancient Bronze. 
  • If I need to talk through my project to determine the best solution, is there someone I can talk to?
  • How do my orders get delivered?
    • If you order is under 96” in length, we use UPS. If it is over that length, we can send it via courier, or via a Freight Carrier (for longer distances). 
  • How long does it take for me to get my order once it has shipped.
    • UPS is normally one-day delivery. A courier service can deliver same-day. If you are across the country from us, it can take up to a week to arrive via UPS. 
  • Can I pay for my order with a credit card?
    • Yes and no. If the amount is $500 or more we can process your payment via credit card. If the amount is under $500, please mail us a check made out to Window Imagination, Inc. 
  • When I am ordering a Rod with an Elbow Return, what length do I give you?
    • Please tell us the length of the rod from OUTSIDE the elbow to the OUTSIDE of the other elbow.
    • Also provide your drapery return or desired projection (Specify if projection is to back or rod, to middle of rod or to front of rod) 
  • If I am not a member of the trade, how can I get your hardware?
    • Google an Interior Designer, Drapery Workroom or a Window Treatment Store in your local area, call them and ask them to contact us to get a custom quote. They can reach us by calling (978)655-4394 or sending an email to Jayne@windowimagination.com 
  • Can I buy tracks only from you? Can you custom paint/finish them?
    • Yes and Yes! 
  • Do you carry heavy-duty tracks for heavy draperies?
    • Yes. We use KS Ball-Bearing Tracks for heavy-duty applications. When requesting your Estimate, please let us know if your project will involve heavy draperies.
  • How can I get my rings to slide more smoothly over my rod?
    • Spray the rods with silicone spray. 
  • What measurements do you need for bay windows?
    • Please provide us with:
      • Wall-to-Wall Measurements (we will take deductions)
      • Corner Angles
      • Projection 
  • When requesting an Estimate, what type of information does Window Imagination need from me?
    • Please provide us with the following:
      • Sidemark
      • Material (For example, wood or metal – and what type of metal)
      • Diameter of Rod
      • Type of rod (For example, smooth round, square, reeded, fluted, etc.)
      • Non-traversing or Traversing (If Traversing, specify type of Traversing. For example, Ripplefold, Regular or Ring Traversing.)
      • Specific lengths of rods needed (we assume this is your drapery face-width, which would not include the length of the finials – unless you specify that it includes the finials.) For rods with Elbows, provide length from outside elbow to outside elbow.
      • Finish (For example, painted, stained, faux finish)
      • Finial or Elbow
      • Projection (Specify if Projection is to Back, Middle or Front of Rod)
      • Rings (or not)  –
        • Specify how many
        • Regular or By-Pass
        • If they require a different finish from the rods
        • Any other pertinent information (For example, specially shaped rings.)
      • Brackets – Count and any special information we should know  (For example, ceiling mount vs. wall mount vs. inside mount, regular or by-pass brackets, heavy-duty, 2-piece adjustable, extension, one-piece, special sizing needs, vertical back-plate or horizontal back-plate.)
      • Wands – let us know if you require wands. Specify quantity and finish. (We carry white fiberglass wands, which can be finished to match. They come in 30”, 36” and 48”.)
      • If doing motorized traversing rods, tell us which side you want to mount the motor.
      • For Traversing Rods: Indicate if you want Cord Drawn or Wand Drawn or Hand Drawn
      • For Traversing Rods: If Cord Drawn, indicate cord side and what type of stack you want (For example, split draw or stack left of right)
      • For Ripplefold: Specify Fullness desired (# of carriers) and Overlap or Butt Master
      • Installation Date
      • Any special information you’d like to share about your project. 
  • How do I make my Estimate into an Order?
    • Sign the Estimate verifying the accuracy of all information
    • Scan your signed estimate and email to Jayne@windowimagination.com
    • Either call us with a credit card to make a 50% deposit (if amount is over $500), or mail a check for 50% to: Window Imagination 15 Union Street, Suite 420 Lawrence, MA 01840
    • Please tell us your Installation Date 
  • When is my Final Payment Due?
    • Final payment is due when your order is ready to ship. When you order is ready to ship, you will receive a final invoice via email, which will also include delivery/shipping costs.